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Portal / Client Support / WhatsApp Live Inbox

โ—WhatsApp Cloud API Connected
โšก Auto-routed to Advisor

WhatsApp Live Support & Advisor Inbox

Incoming client inquiries and real-time support conversations escalated for personal advisor assistance.

๐Ÿ’ฌ 3 Active Channelsโš ๏ธ 2 Awaiting Advisor๐Ÿ‘ค Sarah Miller (Online)

WhatsApp Channels

All (3)
โš ๏ธ Needs Human (2)
๐Ÿ’ฌ In Progress (1)
AR

Alex Rivera

10:13 AM

Acme Corp ยท +1 (555) 349-8201

Could I speak with someone about adjusting our cold outreach volume for next week?

โš ๏ธ Needs HumanHigh1 unread
MV

Marcus Vance

10:12 AM

Apex Media ยท +44 7700 900143

Connecting to human advisor. Question regarding paid ad CAC target.

โš ๏ธ Needs HumanUrgent1
ER

Elena Rostova

10:12 AM

HyperGrowth Labs ยท +1 (555) 782-9912

Thanks Sarah, checking the calendar invite now!

๐Ÿ’ฌ In ProgressMedium
AR

Alex Rivera

โœ“ WhatsApp Cloud

Acme Corp ยท +1 (555) 349-8201

โš ๏ธ Needs Human โ€” Requested Advisor๐Ÿ‘ค Sarah Miller
๐Ÿ“… Today โ€ข Live Customer Inquiries
๐Ÿ“ฑ WhatsApp Client ยท Alex Rivera10:12 AM

Hello, I saw the Q3 campaign report.

๐Ÿ“ฑ WhatsApp Client ยท Alex Rivera10:12 AM

Could I speak with someone about adjusting our cold outreach volume for next week?

๐Ÿ’ฌ Sarah Miller (Advisor)10:13 AM

Hi Alex! Sarah here from your Growth team. I'm taking a look at your Q3 batch now โ€” give me 2 minutes.

Sent via WhatsApp Cloud API โ€ข Delivered โœ“โœ“

Advisor Support Operations & Channel Status

Enterprise messaging standards, client SLA tracking, and CRM sync status.

๐ŸŸข WhatsApp Business Cloud Activeโšก Response SLA On-Track (99.4%)

โšก Intelligent Client Triage

Client inquiries via WhatsApp are automatically evaluated by priority and placed in your active inbox queue with dedicated advisor assignment.

โฑ๏ธ Response Time SLA (< 2m)

Advisors maintain a rapid response benchmark. Click 'Mark as Resolved' in the active thread header once the client's request has been addressed.

๐Ÿ“ Portal & Client CRM Sync

All inbound messages and advisor replies are automatically mirrored to the client's unified CRM profile for a complete interaction and relationship history.